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Privacy Policy

In plain language. We collect the information needed to run NxJumps: your account details and what you do in the app. We use it to provide and improve the Service, and we do not sell it. Some of our service providers store data outside Canada, including in the United States. You can ask to see or correct your information, and you can contact our Privacy Officer any time. This summary is for convenience only; the full Policy below governs.

NxJumps AI Inc. (“NxJumps,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through NxJumps.com and our applications and services (the “Service”), why we collect it, how we use and disclose it, and the choices and rights available to you.

We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA). Where you are located outside Canada, additional or different laws may apply, and we will identify those in supplementary terms as our Service expands.

1. Who Is Responsible for Your Information

NxJumps AI Inc. is the organization responsible for the personal information under its control. Questions, requests, and complaints can be directed to our Privacy office: privacy@nxjumps.com

2. Information We Collect

We collect only the personal information reasonably necessary for the purposes described below.

  • Account information: name, email address, and login credentials when you register.
  • Preferences and inputs: watchlists, prompts, messages, settings, and other content you submit to the Service.
  • Usage and device information: interactions with the Service, IP address, device and browser type, and similar technical data collected through cookies and similar technologies (see our Cookie Policy).
  • Communications: messages you send to support and your contact preferences.

We do not knowingly collect personal information from individuals under the age of majority in their province of residence.

3. Why We Collect, Use, and Disclose It (Purposes)

We identify the purposes for which we collect personal information at or before the time of collection. We use personal information to:

  • create and administer your account and provide the Service;
  • personalize, organize, and contextualize research and analytics based on your inputs;
  • operate, secure, troubleshoot, and improve the Service (we do not sell your personal information);
  • communicate with you about your account, security, and service changes, and, with your consent where required, about features and offerings; and
  • comply with legal and regulatory obligations and protect our rights and the safety of users.

By providing personal information and using the Service, you consent to the collection, use, and disclosure of that information for the purposes identified in this Policy, except where consent is otherwise provided or required by law. The form of consent we seek depends on the sensitivity of the information. You may withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice, by contacting our Privacy Officer; withdrawing consent may mean we can no longer provide some or all of the Service.

5. Service Providers and Disclosure

We disclose personal information to third-party service providers that perform functions on our behalf, under contractual obligations to protect it and use it only for the purposes we specify. These currently include providers of cloud hosting and infrastructure, AI model processing, analytics, and customer support.

We may also disclose personal information: to comply with applicable law, regulation, legal process, or a lawful request from a regulator or authority; to enforce our Terms; to detect, prevent, or address fraud, security, or technical issues; and in connection with a merger, financing, acquisition, or sale of assets, in which case we will require the recipient to protect the information consistent with this Policy.

We do not sell your personal information.

6. Storage Outside Canada

Some of our service providers store or process personal information outside British Columbia and outside Canada, including in the United States. When personal information is held in another jurisdiction, it is subject to the laws of that jurisdiction and may be accessible to its courts, law-enforcement, and regulatory authorities. By using the Service, you acknowledge this cross-border storage and processing. Questions about the providers we use and how to contact them can be directed to our Privacy office.

7. Safeguards

We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect it against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If a privacy breach occurs that creates a real risk of significant harm, we will notify affected individuals and the appropriate authorities as required under applicable Canadian privacy law.

8. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal, accounting, or regulatory requirements, after which we securely delete or anonymize it.

9. Your Rights: Access and Correction

Subject to limited exceptions in PIPEDA and PIPA, you may request access to the personal information we hold about you and request correction of inaccuracies. To make a request, contact our Privacy office. We will respond within the timeframes required by applicable law and may need to verify your identity before acting on a request.

10. Cookies and Similar Technologies

We use cookies and similar technologies as described in our Cookie Policy. You can manage cookies through your browser and device settings.

11. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by the “Last updated” date above and, where appropriate, communicated to you. Your continued use of the Service after an update constitutes acceptance of the revised Policy.

12. Complaints

If you have a privacy concern, please contact our Privacy office first so we can try to resolve it. You also have the right to complain to the Office of the Information and Privacy Commissioner for British Columbia, or to the Office of the Privacy Commissioner of Canada.